Shipping & Returns Policy

We can't wait for you to receive your items!
Here’s everything you need to know about how we send your orders out into the world.


📦 Shipping Information

All orders are shipped with love from Australia using Australia Post.

Domestic (within Australia):

  • Standard Letter Post – $4.95
    Estimated delivery time: 3–7 business days
    Please note: this option is not tracked.
  • Express Tracked Post – $12.95
    Estimated delivery time: Within 3 business days
    Includes tracking for peace of mind.

International Shipping:

  • Standard Letter Post – $9.95
    Estimated delivery time: 15+ business days (varies depending on location)
    This is an untracked service.
  • Tracked International Post – $20.00
    Same estimated delivery time: 15+ business days
    Includes tracking for more security during transit.

All items are sealed and shipped in bubble-padded envelopes to help keep them safe during their journey. We do our very best to ensure everything is packed with care, but please remember that these items are fragile by nature.

Important: We are not responsible for any international taxes, duties, or customs fees that may be charged once your order arrives. These are the responsibility of the customer.


🕒 Processing Time

We aim to send out all orders within 1–3 business days of receiving your order.


📬 Lost or Damaged Mail

If you’ve chosen an untracked option, please understand that we can’t take responsibility for items lost or damaged during shipping.

That said - we care deeply about your experience. If something goes wrong, please reach out. We’ll always do our best to help. You can use the  contact form below or email us at bookmarkedbyfrya@gmail.com.

If you'd prefer more peace of mind, we highly recommend selecting a tracked shipping option.


💌 Returns & Refunds

Because each item is handmade and delicate, we currently do not accept returns or exchanges. But your happiness matters to us, if your order isn’t quite right, please get in touch so we can work something out.

Thank you so much for supporting us. It means to world.

With love,

Frya

Get in touch